Privacy Policy

DOCPACE Privacy Policy

Effective Date: January 1, 2020

Last Modified: March 14, 2024

A.      Introduction.

DOCPACE, Inc. ("DOCPACE", the "Company", "we", "our", or "us") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you ("you", "your", or "User", and together with other visitors to the Websites, "Users") or that you may provide when you visit any of our Websites (defined below) or access or use the Services (defined below), whether as a guest or registered user, and our practices for collecting, using, maintaining, protecting, and disclosing that information.  This Privacy Policy governs your access to and use of all applications including, but not limited to, DrChat, services, offerings, and websites owned or operated by DOCPACE, including those located on the Apple, Inc. (“Apple”) App Store,, and (collectively, our "Websites"), as well as all content, software, products, functionalities, and services made available, offered, or obtained on or through DOCPACE and/or our Websites (collectively, and together with the Websites, the "Services").

This Privacy Policy applies to information we collect:

·         Through the Services.

·         In email, text, and other electronic messages between you and the Websites and/or any of the Services.

It does not apply to information collected by:

·         DOCPACE offline or through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries); or

·         Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Services.

This Privacy Policy is part of our Terms of Use and Service ("Terms of Use"). Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings set forth in the Terms of Use, available at

Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Data and how we will treat it. "Personal Data" means information that can be used to personally identify you, directly or indirectly, including, but not limited to, your email address, name, telephone number, company name, any form of identification number, or one or more factors specific to your physical, physiological, mental, economic, cultural, or social identity.  If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or otherwise using our Services, you explicitly agree to the terms of this Privacy Policy and the Terms of Use.

B.      Privacy Policy updates.  We update our Privacy Policy from time to time. If we choose to collect or use information in other ways, we may amend this Privacy Policy and we will notify through a notice on the Websites' home pages.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Websites and this Privacy Policy to check for any changes.

C.     Information DOCPACE collects:

1.       Certain information you provide.

a.       Registering with DOCPACE.  If you are a Practice and you sign up for a Workflow Analysis report through DOCPACE, you agree to provide the following information: your first name, last name, email, phone number, job title, practice name, and practice ID. We use this information internally to create a customized report to address the root cause of your Practice's operational inefficiencies. When you register with DOCPACE as a Practice to take advantage of the Subscription Services, in addition to the information listed above, you agree to provide the following information: the Practice's billing address, the number of Providers located at the Practice, and the Providers' names. We use this information internally to provide you with the Subscription Services, and to create individual access for your Providers. If you are a Patient and you use the Mobile Services, as that term is defined in the Terms of Use, to check in prior to your appointment, we use your check-in time to operate the Websites and improve their efficiency and provide the Subscription Services to Practices. You agree that we can share this information with Practices and Providers.

b.       Accessing or Using the Services.  If you access or use any of the Services provided by DOCPACE, we may collect and retain Personal Data that you provide, including any Personal Data provided when you report a problem with the Services.

c.       Communicating with DOCPACE.  If you correspond with DOCPACE through the Websites' "Contact" pages, by phone, email, or otherwise, we may retain Personal Data that you provide. This includes Personal Data provided when you report a problem with the Websites.

2.       Information provided by Practices and ProvidersIf you are a Patient of a Practice with access to the Subscription Services and you consent to receive text messages through the Mobile Services, you agree to allow the Practice to share certain information with DOCPACE concerning your medical appointment at the Practice, including your name, your Provider's name, whether or not you are a new patient, the reason for your visit, your date of birth, and your appointment date and time. If you do not wish to share this information with DOCPACE, you can choose not to consent to receive text messages as part of the Practice's Subscription Services and the Mobile Services.

3.       Information we collect.

a.       When accessing or otherwise using the Services, we may use automatic data collection technologies to collect certain information, including:

·         Technical information.  This includes browser type and version (e.g., Internet Explorer, Firefox, Chrome, Safari), operating system (e.g., Windows, Macintosh), your Internet Service Provider ("ISP"), your device's Internet Protocol ("IP") address (or other device identifier), device type, time zone setting, and Internet domain (e.g., AOL, Hotmail).

·         Information about your visit.  This includes the pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

·         Location information.  For Users accessing the Services via a mobile device, i.e., those using the Mobile Services, DOCPACE will collect certain information about their location user's installation identifier, mobile OS version, IP address, mobile advertising identifier, and diagnostic counters of application events. We use this information to predict your arrival time and to communicate with Providers regarding your estimated arrival time at a Practice for a scheduled appointment, if applicable. We may also use this information for technical administration of the Services, including to monitor and analyze use of the Services, to increase the functionality and user-friendliness of the Services, and to better tailor the Services to Users' needs.

·         Health Features. If you choose to use Apple Health, Google Fit, or a similar integration, certain Services will create identifiers to identify recipients of your data and store those identifiers.  We may use this information for technical administration of the Services, including to monitor and analyze use of the Services, and to better tailor the Services to Users’ needs.

D.      Cookies and Similar Technologies

What are first and third-party cookies? A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” cookie). “Session” cookies are temporarily stored on your device and remain there until they expire at the end of your browsing session. “Persistent” cookies remain stored on your device until they expire or are deleted by you. Local shared objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you are visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.

What are “similar technologies”? In addition to cookies, there are other data collection technologies, such as Internet tags, web beacons, pixels (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as you navigate through and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. UTM codes are strings that can appear in a URL when you move from one web page or website to another. The string can represent information about your browsing, such as which advertisement, page, or publisher sent you to the receiving website.

 Other third-party technologies. Some third parties may use data collection technologies to collect information about you when you browse the Internet. We do not control these third parties’ technologies or how they may be used. If you have questions about targeted content, you should contact the responsible party directly or consult their privacy policies.

What cookies and similar technologies are in use on the Site? The Websites may use the cookies and similar technologies to improve functionality, to measure and track how you interact with the Websites, to perform analytics, to market to you, to track ad-driven activity, and to otherwise tailor our communications with you.

Social Media Cookies and Similar Technologies. The Websites may use Social Media cookies and other similar technologies to collect information about your use of social media websites.

Analytics Cookies and Similar Technologies.  Analytics cookies and other similar technologies may be used by us collect information about your use of the Websites and enable us to improve the way they work and operates. Specifically, analytics cookies may provide us with information regarding what the most frequently visited pages on the Websites are, may help us record and debug any issues you may have with the Websites, and may show us how effective our advertising is. These analytics cookies do not allow us to see the usage of a single user but may allow us to see overall patterns of usage on the Websites. We do not examine this information for individually identifying information, but we may use this information to understand the traffic on our Websites.

Advertising Cookies and Similar Technologies. Advertising and other similar technologies may be used by us to display targeting promotions or advertisements based on your use of the Websites and interests and to manage our use of advertising resources. These cookies may collect information about your activities on this and other sites to provide you with interest-based advertising. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website ( and from members of the Digital Advertising Alliance on its website ( We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

Facebook. We may use Facebook’s technologies to serve relevant advertisements and to track Facebook ad-driven visitor activity. Facebook Connect also gives you the option to post information about your activities to your profile page to share with others within your network by using a single sign-in service to authenticate your identity. You may learn more about Facebook’s policies by visiting, and you can also find instructions for opting out of receiving advertisements via that page.

Google Analytics. We may use Google Analytics to collect and process statistical data about the number of people using the Websites and to better understand how they find and use the Websites. The data collected may include data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. The information stored is reduced to a random identifier. Any data collected is used in accordance with this Privacy Policy and Google’s privacy policy. You may learn more about Google Analytics by visiting and You can learn more about Google’s restrictions on data use by visiting the Google Privacy Policy at: To opt-out of Google Analytics, visit and install the opt-out browser add-on feature. For more details, visit the “Google Analytics opt-out browser add-on” page located at

Google Tag Manager. We may use Google Tag Manager, which allows marketed website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. The tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information.  Google Tag Manager is subject to the Google Privacy Policy located at

Google Marketing. We may use Google’s marketing technologies (DoubleClick) to track user activity and to serve personalized advertisements. Your browser is assigned a pseudonymous ID, which may be used to track the ads that have been served to your browser and to identify those on which you’ve clicked. The cookies enable Google and its partners to select and display ads based on your browsing behavior. For more information on how Google uses this information, you can visit and To block certain ads served by Google, please visit and Google’s Privacy Policy is available at:

Google Firebase. We may use Google Firebase to encrypt data in transit using HTTPS and logically isolate customer data.  For more information on Google Firebase and how your data is protected, you can visit Privacy and Security in Firebase (

LinkedIn Analytics. We may use LinkedIn’s technologies for analytics and to add tags to our Websites to allow for conversion tracking of LinkedIn ad campaigns. These tools allow us to learn about user activity and LinkedIn audiences, to find trends in user engagement, and to analyze trends with those groups. For more information on LinkedIn’s marketing technologies and to view LinkedIn’s Privacy Policy, visit You can opt-out of LinkedIn Ads by visiting

Choices About Cookies. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being stored. These settings may affect your enjoyment of the Site’s functionality. Adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, you should review your web browser settings after you have changed your cookie settings. The links below provide additional information about how to disable cookies or manage the cookie settings:

Google Chrome:


Microsoft Edge:  

Safari:                 and

For more information about how to modify your browser settings to block or filter cookies, visit You may learn more about internet advertising practices and related consumer resources at, and

Online Tracking Signals. We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” instructions. “Do Not Track” is a web browser setting that seeks to disable the tracking of individual users’ browsing activities. We adhere to the standards set out in this Policy and do not currently respond to “Do Not Track” signals on the Site or on third-party websites or online services where we may collect information.

Accuracy and Updating Your Personal Data. Our goal is to keep your Personal Information accurate, current, and complete. If any of the Personal Data you have provided to us changes, please update it in your user/account profile, or let us know via the “Contact Us” details at the end of this Privacy Policy.  For instance, if your email address changes, you may wish to let us know so that we can communicate with you.  If you become aware of inaccurate Personal Data about you, you may want to update your information.  We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

Complaints. If you believe that your rights relating to your Personal Data have been violated, you may lodge a complaint with us by contacting us via the “Contact Us” details at the end of this Privacy Policy.

E.      Children's privacy.  DOCPACE is not designed or intended for use by children under the age of eighteen (18). Our Terms of Use require that Users be 18 years or older in order to register on our Websites and use our Services. We do not knowingly collect Personal Data from children under the age of 18. If you are under the age of 18, do not use or provide any information on these Services or through any of its features, register on the Websites, use any of the interactive features of these Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at

For more information, please visit

F.      Uses of your information.  We use your Personal Data according to the terms of the Privacy Policy and Terms of Use in effect at the time of use.

1.       We may use the Personal Data you give us for our legitimate commercial interests including, but not limited to:

a.       To provide you with the Services and their contents, and any other information, products, or services that you request from us.

b.       To respond to your inquiries and to provide you with the information, products, and services that you request from us.

c.       To fulfill any other purpose for which you provide it.

d.       To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, or to enforce or apply our Terms of Use and other agreements you have entered into by accessing or using the Services.

e.       To contact you as necessary regarding changes to any products or Services offered through DOCPACE.

2.       We may use the Personal Data we collect in either an identifiable or an anonymized form (i.e., independent of any personal identifiers):

a.       To administer the Services and for internal operations, including troubleshooting, data analysis, testing, research, and for statistical and survey purposes.

b.       To improve the Services and to customize the content you see on or through the Services.

c.       As part of our efforts to keep the Services secure.

d.       To conduct internal research on the searches of the visitors to the Websites.

G.     Sharing your information.

1.       We may share aggregated information about our Users, and information that does not identify any individual, without restriction.

2.       We may disclose Personal Data that we collect or you provide as described in this Privacy Policy:

a.        To our subsidiaries and affiliates.

b.       To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.

c.       To Practices and Providers who use our Services.

d.       To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of DOCPACE's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by DOCPACE about our Services and Users is among the assets transferred.

e.       To fulfill the purpose for which you provide it.

f.        For any other purpose disclosed by us when you provide the information.

g.       With your consent.

3.       We may also disclose your Personal Data:

a.       To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

b.       To enforce or apply our Terms of Use, Subscription Agreement, Order Form, Beta Test Customer Agreement, and other agreements between User and DOCPACE, as applicable, including for billing and collection purposes.

c.       For the development and improvement to our products and services beyond that described in U.S. Pat. No. 11282041 (and any continuations or divisional applications thereof)

d.       If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DOCPACE, our customers, or others.

H.      Privacy law noticeCertain demographic, health, and/or health-related information that DOCPACE collects about Users as part of providing the Subscription Services to Providers may be considered "protected health information" ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). Specifically, when (i) DOCPACE, acting as a "Business Associate" (as that term is defined in HIPAA) receives identifiable information about a User from or on behalf of a Provider, and (ii) the Provider is considered a "Covered Entity" (as that term is defined in HIPAA), this information is considered PHI.

Personal Data that a User provides to DOCPACE outside of the foregoing context is not PHI. For example, when you (i) use the Websites' interactive tools and services, (ii) voluntarily provide information in free-form text boxes through the Websites or through responses to surveys and questionnaires, (iii) provide us with device/IP address information or other technical information by browsing our Websites, (iv) use or access our Services, or (v) send us an email or otherwise contact us directly, that information is not PHI.

HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. DOCPACE may only use and disclose PHI in the ways permitted by HIPAA or as authorized by the User.

I.        International transfers.

By accessing and using the Websites and Services, you acknowledge and agree that DOCPACE controls and operates all parts of the Websites and Services from its offices in the United States of America and that the Websites and Services are intended for use only by Users located in the United States of America. Unless expressly stated to the contrary, DOCPACE makes no representation that the Websites and Services are appropriate or will be available for use in other locations.

If you access the Websites or Services from outside the United States, you acknowledge and agree that your information may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your submission of such information represents your agreement to the transfer of such information to the United States and the collection, use, and disclosure of your information in accordance with United States law and our Privacy Policy.

J.       Security.

If you share your computer, you should log out and close your browser window after visiting the Websites or using the Services. This will help protect the confidentiality of Personal Data.

You agree to accept responsibility for all activities that occur under your account or password. You agree to notify DOCPACE immediately of unauthorized use of your account or any other breach of security. We may refuse service, terminate accounts, or remove or edit content at our sole discretion.

DOCPACE uses reasonable physical, electronic, and administrative safeguards to help protect the security, integrity, and confidentiality of data stored on the Websites and/or through the Services.

Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to Personal Data to employees, third-party contractors, and affiliates of DOCPACE who need Personal Data in Data to perform their duties.

SSL is an industry-standard protocol for encryption over the Internet. While no system is 100% secure, we believe that the measures we have implemented minimize the risk of a security breach to an appropriate level given the types of Personal Data involved. Please note that Personal Data you provide by email is unencrypted.

You agree that any transmission of Personal Data is at your own risk. Please note that transmission of Personal Data via the Internet is not completely secure and, although we will endeavor to protect your information, we cannot guarantee the security of Personal Data transmitted to the Websites or through the Services. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorized access.

K.     Privacy rights (California).  The California Consumer Privacy Act ("CCPA") provides California residents with specific rights regarding their Personal Information, as that term is defined below. This section describes your CCPA rights and explains how to exercise those rights. If you have any questions about this section or whether any of the following applies to you, please contact us at and indicate "California Rights" in the subject line of your communication.

1.       Under the CCPA, "Personal Information" means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a California resident.

2.       Effective January 1, 2020, under the CCPA, California residents have the right to:

·         Request and receive information pertaining to DOCPACE data collection practices during the prior twelve (12) months, including categories of Personal Information collected, categories of sources of such information, the Business Purpose, as that is further set forth below, for collecting or sharing such information, and categories of third parties with whom such information is shared.

·         Request and receive disclosure of our information sharing practices during the prior twelve (12) months, including a list of the categories of Personal Information sold with the category of third party recipients, and a list of the categories of Personal Information that we disclosed for a business purpose.

·         Request and receive a copy of your Personal Information collected during the prior twelve (12) months.

·         Request that we not sell your Personal Information.

·         Request that we delete your Personal Information, with certain exceptions.

3.       Making CCPA requests.  In order to make a request for disclosure, California residents must email We will ask for information allowing for verification that you are the person about whom we collected Personal Information, and will use that information only for that purpose. We may request that you submit a signed statement that you are the individual you claim to be. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm that the Personal Information relates to you. We will acknowledge receipt of your request and will endeavor to respond within forty-five (45) days of receipt of your request. If we require more time, we will notify you of our need for additional time and may take up to an additional forty-five (45) days. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm that the Personal Information relates to you.

You may make a request for disclosure of our information collection practices, the information we collected about you, or our information sharing practices twice within a twelve (12) month period, and you may make a deletion request at any time. We will attempt to respond within forty-five (45) days of receipt of your request, but if additional time is required, we will notify you and may take up to an additional forty-five (45) days.

For requests for a copy of Personal Information we have collected during the previous twelve (12) months prior to your request, we will attempt to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to you.

If you request that your Personal Information be deleted, California law permits us to retain necessary information. We are not required to comply with a request to delete information if the information is necessary for us to detect, protect against, or prosecute security incidents, fraud, or illegal activity and to comply with legal obligations.

We will not discriminate against you as a result of the exercise of your rights.

4.       Sale of information.  DOCPACE will not disclose Personal Information in exchange for the payment of money. We may disclose Personal Information to certain third parties including Practices and Providers, as well as our affiliates and partners who provide us with services such as helping DOCPACE with advertising, data analysis, and security. This assistance may fall under the definition of "consideration" and be considered a "sale" under the CCPA. This includes identifiers, protected classifications under California or federal law including age (40 years or older) and medical condition, commercial information, internet or other similar network activity, and/or geolocation information, and other information as listed below.

We obtain the categories of Personal Information listed above from the categories of services listed in Section C of this Privacy Policy. We may use, sell, or disclose the Personal Information for the purposes described in Section E and Section F of this Privacy Policy, and for the Business Purposes described below.

If you would like to instruct us not to sell your Personal Information and are over the age of eighteen (18) years old, please email

5.       Using an authorized agent.  You may submit a request through another person who: i) holds a formal Power of Attorney and ii) is an authorized agent with written permission from you to make a request. You must verify your identity directly with us. We will require your agent to submit proof that he or she is authorized to make requests on your behalf.

6.       For purposes herein, Business Purposes include, but are not limited to:

·         Internal business administration and operations, including troubleshooting, customization of the Websites, enhancement or development, testing, research, administration, and operation of the Websites and data analytics.

·         Creating products or services in an effort to meet client needs.

·         Measuring performance of marketing initiatives, ads, and websites "powered by" another company on our behalf.

·         Security, fraud detection, and monitoring malicious activity or abuse of the Websites.

·         Monitoring functionality, debugging, or error repair.

·         Ensuring the physical security of our premises through the monitoring of surveillance images.

·         Efforts to resolve disputes, to protect the rights, safety and interests of ourselves, our Users or others, and to comply with legal obligations.

·         Performing quality control and ensuring compliance with our policies and procedures.

·         Development and improvement to our products and services beyond that described in U.S. Pat. No. 11282041 (and any continuations or divisional applications thereof).

7.       If you have any questions or comments about this Privacy Policy, the ways in which DOCPACE collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please contact us at:


Postal address:  DOCPACE

Attn: Legal Department

111 Veterans Blvd., Suite 250

Metairie, LA 70005

L.      Links to third-party websitesWhen you use the Websites, you may be directed to other websites that are beyond our control, or we may allow third party websites or applications to link to the Websites. We are not responsible for the privacy practices of third parties or the content of linked websites, but we do encourage you to read the applicable privacy policies and terms and conditions of such parties or websites. This Privacy Policy only applies to our Websites and Services.

M.    Third Party Payment Processor (Stripe). 

1.       All payments due to DOCPACE in connection with your subscription to and use of the Websites shall be made through DOCPACE’s third party payment processor, Stripe. All payment terms and conditions are governed by DOCPACE’s agreement with Stripe. DOCPACE is not responsible for any issues that you may experience with Stripe. If you have any questions concerning Stripe and its practices, you may contact Stripe directly.

2.       You acknowledge that DOCPACE does not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors (e.g., Stripe). By utilizing these third-party payment processors to gain access to the services provided on or through the Websites, you indemnify DOCPACE and its parents, subsidiaries, affiliates, directors, officers, contractors, and employees and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable Privacy Policy, additional Privacy Terms, and any and all of Stripe’s terms and conditions of use.

N.     Contacting DOCPACEIf you have questions or suggestions with respect to this Privacy Policy, or if you would like a copy of, to ask us to update, or to correct or show you your Personal Data as provided above, you can click on Contact or send an email to or to our Privacy Officer, Monica Manzella, at