How Evans Medical Group Cut No-Shows by 60% and Boosted Visit Completion—All While Saving Hours Each Month
Interview with Elizabeth Smith, LPN and Quality Coordination, Evans Medical Group
Challenge
A Frustrating, Unpredictable System
At Evans Medical Group, a primary care clinic in Evans, Georgia, the team was feeling overwhelmed. The clinic faced a 10% no-show rate, unpredictable walk-in traffic, and a longer intake process.
Without real-time insights, the clinic struggled to optimize the schedule. The front desk juggled unpredictable patient flow, providers felt burned out, and no show appointments remained an issue. Staff members had to constantly make last-minute adjustments, leading to inefficiencies and stress across the board.
Solution
Optimizing Schedules with DOCPACE®’s Patented AI Technology Suite
To regain control over patient scheduling and improve efficiency, Evans Medical Group implemented the DOCPACE® suite, a full patient flow management, communication, and data analytics solution. The clinic leveraged key strategies, including:
Automated Appointment Reminders: Reducing patient no-shows through timely confirmations and reminders.
Real-Time Patient Flow Tracking: Identifying patterns in walk-in traffic to adjust provider availability.
Optimized Staff Workflow: Assigning staff to specific providers to enhance intake efficiency and reduce delays.
Data-Driven Decision Making: Using performance metrics to refine scheduling and maximize provider productivity.
Results
A Dramatic Improvement Across Patient Care
60% Reduction in No-Shows: No-show rates dropped from 10% to below 4%, ensuring better resource utilization.
Improved Patient Flow & Reduced Wait Times: Adjustments in provider scheduling minimized bottlenecks and balanced patient volume.
Enhanced Staff Efficiency: The assigned-nurse model led to quicker intakes and reduced delays.
Increased Appointment Completion: More efficient scheduling led to a higher number of completed patient visits.
Start Slashing No-Shows and Saving Time!
Schedule a FREE Intro call with one of our experts today!
